PRIVACY NOTICE, COOKIE POLICY & TERMS OF USE
PRIVACY NOTICE
- Who we are
- How this landing page works
- The personal data we collect
- How we collect your personal data
- Why we use your personal data and our lawful bases
- Call recording
- Who we share your personal data with
- International transfers
- How long we keep your personal data
- Your rights
- Complaints
- Cookies
- Marketing
COOKIE POLICY
- Who uses cookies on this page
- Why we use cookies and similar technologies
- Our legal basis
- Your choices
- Live cookie inventory
- Third parties
- International transfers
- Updates
TERMS OF USE
- About this page
- Using this page
- Submitting a quote request
- Intellectual property
- Information on this page
- Links to third-party sites
- Privacy and cookies
- Liability
- Changes to this page and these terms
- Governing law
PRIVACY NOTICE
This Privacy Notice explains how Castle Rock Plumbing Heating and Renewables LTD trading as Castle Rock Plumbing Heating and Renewables (“we”, “us”, “our”) collects and uses personal data when you use this landing page, submit a quote request, call us using a number shown on this page, or otherwise contact us about our services.
Who we are
Controller: Castle Rock Plumbing Heating and Renewables LTD
Company address: 6 Dreghorn Drive, Edinburgh, EH13 9NX
Entity type: Limited company
Email: [email protected]
If you have questions about this notice or want to exercise your data-protection rights, please contact us using the details above.
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How this landing page works
This page is provided for us by Get Work Limited, which hosts the page and provides lead-routing, call-tracking, call-recording and related platform services to us.
For homeowner enquiries submitted through this page:
- we are the controller for the use of your personal data to receive your enquiry, contact you, arrange a visit, provide a quote, and supply our services;
- Get Work Limited acts as our processor when it processes your enquiry data on our behalf to operate this page and the related lead-management, call-tracking and reporting tools; and
- Get Work Limited may also act as a separate controller for limited purposes connected with platform security, fraud prevention, abuse monitoring, troubleshooting, service administration and legal compliance.
You can contact Get Work at: Get Work Limited, Jubilee House, East Beach, Lytham St Annes, FY8 5FT. Get Work’s privacy information is available at https://www.getwork.co.uk/privacy/
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The personal data we collect
We may collect and use:
- your name;
- your address or postcode;
- your email address;
- your phone number;
- details about the work you want quoted or carried out;
- records of your communications with us;
- call metadata, such as the date, time, duration and caller ID of calls routed through this page;
- call recordings and voicemail messages, where call recording is enabled; and
- information about how you use this page, including cookies and similar technologies, as described in our Cookie Policy.
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How we collect your personal data
We collect personal data:
- directly from you when you complete the quote form;
- directly from you when you call us or ask us to call you;
- directly from you when you email or otherwise contact us; and
- automatically through cookies and similar technologies used on this page.
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Why we use your personal data and our lawful bases
We use your personal data for the following purposes:
- to receive and respond to your quote request, contact you about the work you asked about, arrange a visit, and prepare your quote — lawful basis: contract or steps taken at your request before entering into a contract;
- to provide services to you if you instruct us to proceed — lawful basis: contract;
- to keep business records, manage complaints, deal with disputes, prevent fraud, protect our staff and customers, and establish, exercise or defend legal claims — lawful basis: our legitimate interests and, where applicable, legal obligation;
- to record and review calls routed through this page for quality monitoring, training, record-keeping, complaint handling, dispute resolution, fraud prevention and staff/customer protection — lawful basis: our legitimate interests and, where applicable, legal obligation;
- to comply with our legal and regulatory obligations — lawful basis: legal obligation; and
- to use cookies and similar technologies, where applicable — lawful basis: consent where required by PECR and the UK GDPR, or another lawful basis where a PECR exception applies and this is explained in the Cookie Policy.
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Call recording
If you call a number shown on this page, your call may be recorded after a recorded announcement has been played. We use call recordings and related call data for quality assurance, training, record-keeping, complaint handling, dispute resolution, fraud prevention and security. Call recordings made through the Get Work service are retained for 3 years from capture and then archived for up to a further 3 years.
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Who we share your personal data with
We may share your personal data with:
- Get Work Limited, which provides the landing page, lead-routing, call-tracking, reporting and related services;
- service providers that support the operation of this page and our business, such as hosting, telephony, analytics, CRM, email and IT providers;
- our professional advisers, insurers and debt-recovery providers where reasonably necessary; and
- regulators, courts, law-enforcement bodies or other third parties where required by law or reasonably necessary for legal claims, fraud prevention or regulatory compliance.
Get Work publishes a list of its authorised sub-processors and relevant third-party platforms at https://www.getwork.co.uk/sub-processors/
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International transfers
Some of our service providers, or Get Work’s service providers, may process personal data outside the UK. Where this happens, appropriate safeguards will be used, such as an adequacy decision or approved transfer mechanism.
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How long we keep your personal data
We keep personal data only for as long as reasonably necessary for the purposes set out above. In particular:
- quote requests and enquiry records: 3 years from capture plus up to 3 years archive from our last meaningful contact with you, unless a longer period is reasonably necessary for complaints, disputes or legal claims;
- customer/job records if work goes ahead: for as long as needed for the job, our customer relationship, accounting, warranties and legal claims;
- call recordings routed through the Get Work platform: 3 years from capture plus up to 3 years archive; and
- cookie preference records: for as long as reasonably necessary to manage and evidence your choices.
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Your rights
Subject to the law, you have the right to:
- ask for access to your personal data;
- ask us to correct inaccurate personal data;
- ask us to delete your personal data;
- ask us to restrict our use of your personal data;
- ask us to transfer certain personal data to you or another provider;
- object to processing based on legitimate interests; and
- object at any time to direct marketing.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
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Complaints
If you are unhappy with how we use your personal data, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office at www.ico.org.uk.
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Cookies
Please read our Cookie Policy below for more information about the cookies and similar technologies used on this page, including how to manage your preferences.
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Marketing
If we would like to send you offers, updates or promotions by email or SMS about our similar services, we will only do so where permitted by law. You can opt out at any time by using the unsubscribe instructions in the message or by contacting us.
Last updated 29th April 2026
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COOKIE POLICY
This Cookie Policy explains how Castle Rock Plumbing Heating and Renewables LTD and Get Work Limited use cookies and similar technologies on this landing page.
A cookie is a small text file stored on your device when you visit a website. Similar technologies can also store or access information on your device.
Who uses cookies on this page
This landing page is operated for Castle Rock Plumbing Heating and Renewables LTD using services provided by Get Work Limited. Depending on the technology concerned, cookies may be set by us, by Get Work, or by third-party providers used to operate, measure or secure the landing page.
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Why we use cookies and similar technologies
We may use the following categories:
- Strictly necessary technologies – to make the page work, keep it secure, route traffic, submit forms, remember your cookie choices, prevent abuse and support core functionality.
- Analytics / measurement technologies – to understand how people use the page, measure performance and improve the page and service.
- Functionality technologies – to remember display or preference choices and improve the way the page works.
- Marketing technologies – to measure ad effectiveness or support advertising-related features, where enabled.
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Our legal basis
Where PECR requires consent, we will ask for your permission before using non-essential cookies or similar technologies. Where a PECR exception applies, we will explain this in our cookie inventory and give you the controls required by law.
Where the use of cookies involves personal data, we will also rely on an appropriate UK GDPR lawful basis, usually consent or legitimate interests depending on the context and the applicable PECR rule.
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Your choices
When you first visit this page, you will be able to choose whether to accept or reject non-essential cookies, or manage your preferences. Non-essential cookies will not be set unless:
- you have consented; or
- a PECR exception applies and the technology is used only within that exception.
You can change your choice at any time using the “Manage cookies” link, found in the footer of this page.
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Live cookie inventory
We keep a live inventory of the cookies and similar technologies used on this page. The inventory sets out:
- the cookie or technology name;
- the provider;
- whether it is first-party or third-party;
- its category;
- its purpose;
- its duration; and
- whether consent is required or a PECR exception is relied on.
You can view the live inventory here: https://www.getwork.co.uk/cookie-list/
If this landing page is part of Get Work’s shared landing-page stack, the inventory may be maintained centrally by Get Work, but it must accurately identify the technologies actually used on this page or on this class of customer landing pages.
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Third parties
Some technologies on this page may be provided by third parties such as hosting, analytics, telephony, consent-management or advertising providers. Information about Get Work’s authorised sub-processors and relevant third-party platforms is available here: https://www.getwork.co.uk/sub-processors/
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International transfers
Some third-party providers may process information outside the UK. Where this happens, appropriate safeguards will be used.
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Updates
We may update this Cookie Policy and the live inventory from time to time to reflect changes to the technologies used on this page.
Last updated 29th April 2026
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TERMS OF USE
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS PAGE
These Terms of Use apply to your use of this landing page operated for Castle Rock Plumbing Heating and Renewables LTD.
By using this page, you agree to these Terms of Use. If you do not agree, please do not use the page.
About this page
This page is provided to give information about our services and to allow you to contact us for a quote or further information. Any contract for works or services will be a separate agreement between you and us.
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Using this page
You may use this page only for lawful purposes. You must not:
- misuse the page or use it in a way that breaches any applicable law or regulation;
- knowingly introduce viruses, malware or other harmful material;
- attempt to gain unauthorised access to the page, its hosting environment or connected systems;
- interfere with the operation or security of the page; or
- submit information that is false, misleading, abusive or belongs to someone else without authority.
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Submitting a quote request
If you submit a quote request or contact form, you confirm that the information you provide is accurate to the best of your knowledge. Submitting a request does not guarantee that we will provide a quote, accept the work, or be available in your area.
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Intellectual property
We or our licensors own the intellectual-property rights in this page and its content. You may view and print material from the page for your own personal, non-commercial use only. You must not reproduce, adapt, exploit or republish the content for commercial purposes without our written permission.
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Information on this page
We take reasonable care to ensure that the information on this page is accurate and up to date, but the page is provided on an “as is” and “as available” basis. Content on the page is general information only and does not amount to technical, legal or financial advice.
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Links to third-party sites
This page may contain links to third-party websites or services. We are not responsible for their content, privacy practices or availability.
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Privacy and cookies
Your use of this page is also subject to our Privacy Notice and Cookie Policy, which explain how personal data and cookies are used.
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Liability
Nothing in these Terms of Use limits or excludes liability which cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which the law does not permit us to exclude.
Subject to that, we will not be liable for any loss or damage arising from your use of, or inability to use, this page, except where the law provides otherwise.
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Changes to this page and these terms
We may update this page and these Terms of Use from time to time. The latest version published on the page will apply.
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Governing law
These Terms of Use are governed by English law. If you are a consumer, you may also have the benefit of mandatory laws and jurisdiction rules in the part of the UK where you live.
Last updated 29th April 2026
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